Refund & Return Policy

1. Eligibility for Returns

Products Eligible for Return:

• Products with manufacturing defects
• Damaged products received
• Wrong product delivered
• Products not matching description

Products NOT Eligible for Return:

• Products returned after 7 days of delivery
• Used, worn, or washed products
• Products with missing tags or labels
• Products damaged due to misuse
• Customized or made-to-order products
• Sale or clearance items (unless defective)

2. Return Process

Step 1: Initiate Return Request

Contact us within 7 days of delivery:

• Email: contacta2znaree@gmail.com
• Phone: +91 95375 48851
• Through your account dashboard

Provide:

• Order number
• Product name and description
• Reason for return
• Photos (if product is damaged/defective)

Step 2: Return Approval

Our team will review your request within 24-48 hours and provide return instructions.

Step 3: Ship the Product

• Pack the product securely in original packaging
• Include all tags, labels, and accessories
• Include a copy of the invoice
• Ship to the address provided by our team

Step 4: Quality Check

Once we receive the returned product, our team will inspect it within 2-3 business days.

3. Refund Process

Refund Timeline:

• Refund will be initiated within 5-7 business days after quality check
• Refund will be credited to your original payment method
• Bank processing may take additional 5-10 business days

Refund Methods:

• Online Payments: Refunded to original payment source (Card/UPI/Wallet)
• Cash on Delivery: Refunded via bank transfer (provide account details)

Refund Amount:

• Full product price will be refunded
• Shipping charges are non-refundable (unless we shipped wrong/defective product)
• Return shipping costs borne by customer (unless product is defective)

4. Exchange Policy

We currently do not offer direct exchanges. For size or color changes:

1. Return the original product following our return process
2. Place a new order for the desired product
3. Refund will be processed as per our refund policy

5. Cancellation Policy

Before Shipment:

Orders can be cancelled free of charge before they are shipped. Contact us immediately at contacta2znaree@gmail.com

After Shipment:

Once shipped, orders cannot be cancelled. You may refuse delivery or return the product as per our return policy.

Cancellation Refund:

Refund for cancelled orders will be processed within 5-7 business days.

6. Damaged or Defective Products

If you receive a damaged or defective product:

• Do not accept delivery if package appears damaged
• Contact us within 48 hours with photos
• We will arrange free pickup and full refund/replacement
• No questions asked for manufacturing defects

7. Bulk/Wholesale Orders

Special terms apply for wholesale orders:

• Returns accepted only for manufacturing defects
• Minimum 20% defect rate required for bulk returns
• Contact our wholesale team for specific terms

8. Important Notes

• Return requests made after 7 days will not be entertained
• Products must be in original, unused condition
• We reserve the right to refuse returns that don't meet our criteria
• Return shipping costs are non-refundable
• Quality check failures will result in product being sent back to customer